Haley Campbell 
 
2024-05-21
 
 
  
We've had these plumbers out for a number of things and they've become our go-to company. Excellent communication, easy scheduling, solid work and reasonable prices.
  
 
  
 
 
 
  
 
 
 Josh Poe 
 
2024-03-07
 
 
  
We recently discovered we had a leak of over 60 gallons per hour and called capital city and a few others.  They were the first one to respond and the only one who actually gave a price estimate when they responded.

Mike came out and pressure tested our system and discovered the leak was on one of the cold lines. He and his helper searched for hours trying to figure out where the pipe enters my house from the meter and kept me informed throughout. They ended up finding the leak (which was not visible at all) and replaced the pipe which was super impressive since it ran under my driveway.

He was professional, friendly, and I'd have no hesitation in contacting them for any future plumbing issues or installs.
  
 
  
 
 
 
  
 
 
 Craig 
 
2024-02-28
 
 
  
The guys who came out were great. The work done was good as well. I would have given them 5 stars, but 2 things stopped me.

1) The work is expensive. I understand, and I could forgive that. If I wanted to, I could have shopped around for the best price.  I didn't. But when paying that much money, I would think they would stand by the work they do.

2) After they changed the angle stop on the toilet, I noticed the toilet would not stop running.

When I asked them to come back and fix this, the receptionist told me they would have to charge me again. That part I can't get over. She told me they didn't touch the inside of the toilet so they couldn't have caused the problem. But they changed the hose that goes to the fill valve, which is exactly the part that stops and starts the toilet from running.

When I explained this to her, she suggested that since they were coming out to replace that toilet in a week (for $850), I should just shut off the water until then. Really?

Good work from plumbers but not great at running an expensive "professional" company.
  
 
  
 
 
 
  
 
 
 Tim Kuhl 
 
2024-01-13
 
 
  
I've never "enjoyed" having a plumber.  Yes, most cases start with some need that makes me grumpy before they ever get here.  But the clarity, proactive communication, quality of work, and helpful attitude were above and beyond.  I wish they cut hair, tutored kids, and ran a hospital.  So grateful and we are customers for life.
  
 
  
 
 
 
  
 
 
 Preston Mizner 
 
2023-11-22
 
 
  
I work with Capital City on a daily basis and I can not recommend them enough. Jenny is incredibly communicative and helpful and their techs are always knowledgeable and help explain things clearly and consciously. Can't recommend them enough!
  
 
  
 
 
 
  
 
 
 Stephen Burnaman 
 
2023-11-01
 
 
  
We received notice from Austin Water of high continuous usage. Nathan came the next day and determined we had a slab leak. He was able to find the main leak along with a few smaller ones all in one day. The total price was less than we originally thought. We’ve used Capital City Plumbing and Drain exclusively since we bought our house 10 years ago. We wouldn’t think of using anyone else. Thank you, Nathan!
  
 
  
 
 
 
  
 
 
 Julia Goldberg 
 
2023-10-14
 
 
  
Woke up on a Saturday morning to a broken water heater and thought I was looking at a weekend without hot water. Instead, Paul from Capital City came out quickly, assessed the situation and had me up and running again in the afternoon. He was professional, helpful and personable and saved the day.
  
 
  
 
 
 
  
 
 
 Jillian Cooper 
 
2023-05-11
 
 
  
I'm a real estate agent and I just used Capital City Plumbing for my clients who were buying. I have used them in the past as well, but this transaction was more complicated with a foundation repair and a tight timeline. I needed to get repairs done before closing and Capital City Plumbing did a fantastic job communicating and getting the job done for me in order to close for my buyers on time. I also got another bid and they actually beat their price. Everything was super easy, great communication, and they understood my urgency of needing to get it done by a certain date and made it happen. The technicians were also super helpful and explained all of my questions and got back to me right away. I did not feel rushed or like I was bothering them. The entire staff including the techs and the office staff made me feel like they genuinely cared. I will definitely go to Capital City Plumbing for all of my plumbing needs in the future for my clients. Fantastic service and I felt they were very honest. Being in the industry and working with a lot of different vendors makes you truly appreciate the good ones. They were fantastic on all fronts. Thank you again.
  
 
  
 
 
 
  
 
 
 John Murphy 
 
2023-03-28
 
 
  
Had a great experience with Shawn. They replaced our pump on our sump pump and it is working great. Very affordable compared to Radiant and they shot us straight.
  
 
  
 
 
 
 
 
 
 Google rating score: 4.7 of 5, based on 43 reviews